Service


We're Here When You Need Us—Even After Hours

At INI, we pride ourselves on placing customer service at the forefront of our operations, ensuring that your needs are met with utmost dedication and care. We understand that technical issues don't always adhere to a 9-to-5 schedule, which is why we are pleased to offer after-hours support to our valued clients.

Should you require assistance outside of our regular business hours, we invite you to fill out the form below.

Our skilled technicians are ready to respond promptly to your request. Please be aware that an emergency fee will apply for services rendered during these off hours, and we are committed to transparently communicating our service rates to ensure you are fully informed. Your satisfaction and peace of mind are our priorities, and we are here to support you whenever you need us.

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Service Rates

Initial visit $250/hour:
Each additional hour- $159/hour

Programming:
$250/hour

Remote Support/Troubleshooting:
Normal business hours - $75/hour which is billed in 1/4 hours.

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Emergency Rates

Onsite billed hourly to include travel:
$350/hour (2 hour minimum)
*Subject to availability of a technician*

Remote support off hours:
$125/hour which is billed 1-hour increments

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  • Jim and his crew saved my entire implementation of my home audio/video/lighting paired with Savant's home automation platform. I had been through 2 integrators previously. My first integrator failed to address many of the issues on the setup they installed themselves. My 2nd integrator was decent, but never responded to my follow up inquiries. I contacted Savant Systems and asked for the best integrator in the area and they recommended INI. Jim has always been responsive and efficient by making sure all issues are addressed. Jim and his crew (I met Luke and Pablo) were able to address all of my issues and get my setup rock solid. I haven't had one single issue since. My biggest regret is not finding them from the beginning of my build out. I would have likely saved money and time if I used them from the beginning. I won't hesitate to reach out to INI for future needs or the next home system I build out.

    Sean Brown
  • I had them automate my house and the professionalism and attention to detail was prefect. To sum it up, it just works.

    It was a three man team to automate my house with lutron lights, audio,  and video control using a Savant system. They ran wire, redid my network, and showed my how to use the new simple technology. 

    It's pretty cool to go from just hanging out to full entertainment inside and outside of the house for a game while playing music with two touches on my phone. The team was fast, efficient, and knowledgeable. You can tell they've been working together for awhile. 

    I would highly recommend!

    Sean Reiche (via Yelp)
  • My wife and I have been an INI client for many years. The expertise and value they have brought has been remarkable. They assisted us with a failed system, upgraded us to a new system years later and have been there for all unexpected issues (i.e. power outage resets, user error, etc.). They are responsive and have always been available when needed - in my opinion this is rare. Kudos and to Jim, Luke and the INI team!!! John & Lori

    John Wiegand
  • I have used the INI team for a few jobs because they are professional, thorough and I trust them. Jim and his team are technically savvy and remain available and responsive when I call back with questions. They also care about their community and have supported numerous Veteran / Wounded Warrior events. I will use INI again.

    Ed Mason
  • When our home was built, INI did all my audio/video installation. Any issue I had, they were right there with positive assistance. Jim and Eric are the best. They are knowledgeable and courteous. I trust them without any hesitation.

    Jim Moseley
  • We have worked with Jim and Luke and the folks at INI for over 10 years. They have always been exteamly helpful listening to what we wanted to accomplish with our TV and sound system helping us to realize our a fantastic finished product. Not being Tech savy we were more than intimidated by the incredible advancements in TV, programming and sound systems. Jim or Luke were always there to answer our questions and to walk us through a glitches we may have caused. Their incredible patience led us into the new world of modern TV viewing. I would highly recommend this company to anyone who is looking for the latest and greatest in home entertainment. They are just the BEST.

    Jim and Rusty Shilkett
  • INI did an awesome job hooking up my condo. From tv's, sonos sound system to a new network.  

    Staff was friendly, punctual, flexible around my work schedule. Took extra time to walk me through how to use the system.  Very professional and clean.  

    Melanie Ciz (via Yelp)